Refund and Returns Policy

1. General Policy

At rhythmnation we strive to provide high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms set out below.

2. Eligibility for Returns

2.1. Time Frame

Return requests must be submitted within 30 calendar days of the delivery date. Requests received after this period will not be eligible for a refund or exchange.

2.2. Condition of Items

Returned items must be unused, undamaged, and in their original packaging, including all accessories, manuals, and tags. Items that have been altered, washed, or otherwise used are not eligible for return.

3. Return Process

3.1. Initiating a Return

To start a return, contact our Customer Support team at the email or phone number listed below. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

After approval, you will receive a prepaid shipping label. Pack the item securely and attach the label. You are responsible for ensuring the package is delivered to the carrier. Retain the tracking number until the return is processed.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take up to 10 business days to appear on your statement.

4.2. Processing Time

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 7 business days.

5. Non‑Refundable Items

The following items are not eligible for return or refund:

• Gift cards or store credit vouchers
• Personalized or custom‑made products
• Digital downloads and software licenses
• Sale items marked as final sale

6. User Responsibilities

By placing an order you agree to:

• Provide accurate contact and shipping information.
• Comply with the return timeline and condition requirements.
• Cover any additional shipping costs if the return is not due to a defect or error on our part.

7. Contact Information

If you have questions about this policy or need assistance with a return, please contact us:

• Email: [email protected]
• Phone: +1 (408) 627-6274
• Address: 9777 South Lakeview Boulevard, San Jose, California 95178, United States

8. Legal Disclaimer

This Refund and Returns Policy is governed by the laws of the State of California, United States. rhythmnation reserves the right to amend this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.